Business Requirements Document (BRD)

Table of Contents

1. Introduction
2. Business Objectives
3. Project Scope
4. Stakeholder Analysis
5. Requirements
   • Functional Requirements
   • Non-Functional Requirements
6. Assumptions
7. Constraints
8. Risks
9. Glossary
10. Appendices
11. Approval

Introduction

The purpose of this Business Requirements Document (BRD) is to outline the requirements for implementing a Balanced Scorecard (BSC) within an organization in the tourism industry. This BSC will include four perspectives: financial, customer, internal business process, and innovation and learning. The aim is to ensure that projects monitored by the Project Management Office (PMO) are aligned with the strategic goals of the organization.

Business Objectives

The primary business objective is to align all projects with the strategic goals of the organization using a Balanced Scorecard. This alignment will ensure that the organization's efforts are focused on achieving its strategic vision and mission.

Project Scope

In-Scope:

• Implementation of a Balanced Scorecard including:
  • Financial Perspective
  • Customer Perspective
  • Internal Business Process Perspective
  • Innovation and Learning Perspective
• Definition of goals and measures for each perspective
• Establishing success and failure criteria for each perspective

Out-of-Scope:

• Implementation of individual projects monitored by the PMO
• Changes to existing PMO processes outside of Balanced Scorecard alignment

Stakeholder Analysis

Internal Stakeholders:

• Project Management Office (PMO)
• Senior Management
• Finance Department
• Operations Department
• Human Resources

External Stakeholders:

• B2B Clients in the tourism industry

Requirements

Functional Requirements

1. Requirement ID: FR-001

   • Description: Implement a Financial Perspective in the Balanced Scorecard
   • Priority: High
   • Source: Senior Management

2. Requirement ID: FR-002

   • Description: Implement a Customer Perspective in the Balanced Scorecard
   • Priority: High
   • Source: PMO

3. Requirement ID: FR-003

• Description: Implement an Internal Business Process Perspective in the Balanced Scorecard
• Priority: High
• Source: Operations Department

4. Requirement ID: FR-004

   • Description: Implement an Innovation and Learning Perspective in the Balanced Scorecard
   • Priority: High
   • Source: Human Resources

5. Requirement ID: FR-005

   • Description: Define goals and measures for each perspective in the Balanced Scorecard
   • Priority: High
   • Source: Senior Management

6. Requirement ID: FR-006

• Description: Establish success and failure criteria for each perspective in the Balanced Scorecard
• Priority: High
• Source: PMO

Non-Functional Requirements

1. Requirement ID: NFR-001

   • Description: The Balanced Scorecard system should be accessible to all relevant stakeholders
   • Priority: Medium
   • Source: IT Department

2. Requirement ID: NFR-002

   • Description: The system should have a user-friendly interface
   • Priority: Medium
   • Source: User Experience Team

3. Requirement ID: NFR-003

• Description: The system should be secure and comply with data protection regulations
• Priority: High
• Source: Legal Department

Assumptions

• The organization has the necessary resources (personnel, technology, budget) to implement the Balanced Scorecard.
• Stakeholders are willing to cooperate and provide necessary information and support.
• Existing data systems can be integrated with the new Balanced Scorecard system.

Constraints

• Limited budget and timeframe for the implementation.
• Potential resistance to change from employees.
• Dependence on IT infrastructure for successful implementation.

Risks

• Risk ID: R-001

  • Description: Resistance to change from employees
  • Mitigation Strategy: Conduct change management workshops and training sessions

• Risk ID: R-002

  • Description: Budget overruns
  • Mitigation Strategy: Regular budget reviews and cost management practices

• Risk ID: R-003

• Description: Delays in implementation due to technical issues

• Mitigation Strategy: Have a dedicated IT support team on standby

Glossary

• Balanced Scorecard (BSC): A strategic planning and management system used to align business activities to the vision and strategy of the organization.
• PMO: Project Management Office, responsible for overseeing and managing projects within an organization.
• B2B: Business-to-Business, referring to transactions between businesses rather than between a business and individual consumers.

Appendices

• Appendix A: Sample Balanced Scorecard Template
• Appendix B: Stakeholder Communication Plan

Approval

• Prepared by: Wayne Sheridan
• Email: wayne.sheridan@gmail.com
• Date: 12/17/2024
• Approved by: [Approver's Name]
• Date: [Approval Date]