Business Requirements Document (BRD)

Table of Contents

1. Introduction
2. Business Objectives
3. Project Scope
4. Stakeholder Analysis
5. Requirements
   • Functional Requirements
   • Non-Functional Requirements
6. Assumptions
7. Constraints
8. Risks
9. Glossary
10. Appendices
11. Approval

Introduction

The purpose of this document is to outline the requirements for implementing a Balanced Scorecard (BSC) in the organization. The Balanced Scorecard will include a financial perspective, a customer perspective, an internal business process perspective, and an innovation and learning perspective. The goal is to ensure that projects monitored by the Project Management Office (PMO) are aligned with the strategic goals of the organization. The business in question operates in the tourism industry and serves other businesses (B2B).

Business Objectives

The primary business objectives of this project are:

• Align projects with the strategic goals of the organization.
• Provide a comprehensive view of organizational performance through multiple perspectives.
• Ensure effective monitoring and management of projects by the PMO.
• Facilitate strategic decision-making and resource allocation.

Project Scope

In-Scope:

• Development and implementation of a Balanced Scorecard.
• Inclusion of four perspectives: financial, customer, internal business process, and innovation and learning.
• Definition of goals and measures for each perspective.
• Establishment of success and failure criteria for each goal.

Out-of-Scope:

• Development of new business strategies.
• Implementation of new IT systems beyond what is necessary for the Balanced Scorecard.
• Training programs for employees beyond initial Balanced Scorecard familiarization.

Stakeholder Analysis

Internal Stakeholders:

• Executive Management
• Project Management Office (PMO)
• Department Heads
• Financial Team
• Business Development Team

External Stakeholders:

• Business Clients (B2B customers)
• Industry Partners
• External Consultants

Requirements

Functional Requirements

1. Requirement ID: FR-001

   • Description: Develop a financial perspective with specific goals and measures.
   • Priority: High
   • Source: Executive Management

2. Requirement ID: FR-002

   • Description: Develop a customer perspective with specific goals and measures.
   • Priority: High
   • Source: Business Development Team

3. Requirement ID: FR-003

• Description: Develop an internal business process perspective with specific goals and measures.
• Priority: High
• Source: Department Heads

4. Requirement ID: FR-004

   • Description: Develop an innovation and learning perspective with specific goals and measures.
   • Priority: High
   • Source: Financial Team

5. Requirement ID: FR-005

   • Description: Define success and failure criteria for each goal in the Balanced Scorecard.
   • Priority: High
   • Source: PMO

Non-Functional Requirements

1. Requirement ID: NFR-001

   • Description: The Balanced Scorecard system should be user-friendly and accessible to all relevant stakeholders.
   • Priority: Medium
   • Source: Executive Management

2. Requirement ID: NFR-002

   • Description: The system should ensure data security and confidentiality.
   • Priority: High
   • Source: IT Department

3. Requirement ID: NFR-003

• Description: The system should be scalable to accommodate future growth.
• Priority: Medium
• Source: Executive Management

Assumptions

• The organization has existing strategic goals that can be incorporated into the Balanced Scorecard.
• Necessary resources, including personnel and budget, will be available for the project.
• Stakeholders will provide timely input and feedback throughout the project.

Constraints

• The project must be completed within six months.
• Budget limitations may restrict the scope of the project.
• Integration with existing systems must be seamless and without significant downtime.

Risks

• Risk: Misalignment between the Balanced Scorecard and actual strategic goals.
  • Mitigation: Regular reviews and updates with executive management.
• Risk: Resistance to change from employees.
  • Mitigation: Conduct training sessions and communicate the benefits of the Balanced Scorecard.
• Risk: Budget overruns.
  • Mitigation: Regular budget monitoring and contingency planning.

Glossary

• Balanced Scorecard (BSC): A strategic planning and management system used to align business activities to the vision and strategy of the organization.
• PMO: Project Management Office, responsible for overseeing and ensuring the success of projects within the organization.
• B2B: Business-to-Business, refers to transactions conducted between businesses.

Appendices

• Appendix A: Detailed project timeline
• Appendix B: Stakeholder communication plan

Approval

• Prepared by: Wayne Sheridan
• Email: wayne.sheridan@gmail.com
• Date: 12/18/2024
• Approved by: [Approver's Name]
• Date: [Approval Date]