Functional Specification Document (FSD)
Table of Contents
- Introduction
- Purpose
- Scope
- Definitions, Acronyms, and Abbreviations
- References
- Overview
- Functional Requirements
- Data Requirements
- User Interface Requirements
- Non-Functional Requirements
- Assumptions
- Constraints
- Acceptance Criteria
- Appendix
- Approval
Introduction
This document provides the Functional Specification for implementing a Balanced Scorecard in a tourism industry business that operates on a B2B model. The Balanced Scorecard will help align projects with the business strategy.
Purpose
The purpose of this FSD is to detail the functional requirements for setting up a Balanced Scorecard that includes financial, customer, internal business process, and innovation and learning perspectives. This will ensure that the projects monitored by the PMO are aligned with the strategic goals of the organization.
Scope
The scope of this FSD covers the implementation of a Balanced Scorecard for a tourism industry business with a B2B client base. It includes defining goals, measures, and success/failure criteria for each perspective.
Definitions, Acronyms, and Abbreviations
- B2B: Business to Business
- PMO: Project Management Office
- FSD: Functional Specification Document
- KPI: Key Performance Indicator
References
- Kaplan, R.S. & Norton, D.P. (1996). The Balanced Scorecard: Translating Strategy into Action.
- Tourism Industry Strategy Documents
Overview
The Balanced Scorecard is a strategic planning and management system used to align business activities to the vision and strategy of the organization. It improves internal and external communications and monitors organizational performance against strategic goals.
Functional Requirements
Requirement 1: Financial Perspective
- ID: FR-001
- Description: Implement financial goals and measures in the Balanced Scorecard.
- Priority: High
- Source: Business Strategy Documents
- Rationale: To ensure financial performance is aligned with strategic goals.
- Acceptance Criteria: Financial goals and measures are defined, tracked, and reported.
- Dependencies: None
Requirement 2: Customer Perspective
- ID: FR-002
- Description: Implement customer-related goals and measures in the Balanced Scorecard.
- Priority: High
- Source: Customer Feedback and Market Analysis
- Rationale: To ensure customer satisfaction and retention are aligned with strategic goals.
- Acceptance Criteria: Customer goals and measures are defined, tracked, and reported.
- Dependencies: None
Requirement 3: Internal Business Process Perspective
- ID: FR-003
- Description: Implement internal business process goals and measures in the Balanced Scorecard.
- Priority: Medium
- Source: Internal Process Audits
- Rationale: To ensure internal processes are efficient and aligned with strategic goals.
- Acceptance Criteria: Internal business process goals and measures are defined, tracked, and reported.
- Dependencies: None
Requirement 4: Innovation and Learning Perspective
- ID: FR-004
- Description: Implement innovation and learning goals and measures in the Balanced Scorecard.
- Priority: Medium
- Source: Employee Surveys and Training Programs
- Rationale: To ensure continuous improvement and learning are aligned with strategic goals.
- Acceptance Criteria: Innovation and learning goals and measures are defined, tracked, and reported.
- Dependencies: None
Data Requirements
- Data on financial performance (revenue, profit margins, etc.)
- Customer satisfaction and retention data
- Internal process efficiency metrics
- Innovation and learning metrics (training hours, employee feedback, etc.)
User Interface Requirements
- A dashboard to display the Balanced Scorecard with all perspectives
- Interactive charts and graphs for tracking KPIs
- User-friendly interface for inputting and updating goals and measures
Non-Functional Requirements
- Performance: The system should load and display the Balanced Scorecard within 3 seconds.
- Security: Only authorized personnel should have access to modify the Balance Scorecard.
- Usability: The interface should be intuitive and easy to use for all stakeholders.
Assumptions
- The organization has a clear strategic plan and goals.
- Data required for the Balanced Scorecard is readily available.
Constraints
- Limited budget for software development and implementation.
- Time constraints for training personnel on using the Balanced Scorecard system.
Acceptance Criteria
- The Balanced Scorecard is fully implemented and functional.
- All goals and measures for each perspective are defined and tracked.
- The system is used by the PMO to monitor and align projects with strategic goals.
Appendix
- Detailed process flow diagrams
- Sample report templates
Approval
- Prepared by: Wayne Sheridan
- Email: wayne.sheridan@gmail.com
- Date: 12/17/2024
- Approved by: [Approver's Name]
- Date: [Approval Date]