Functional Specification Document (FSD)

Table of Contents

1. Introduction
2. Purpose
3. Scope
4. Definitions, Acronyms, and Abbreviations
5. References
6. Overview
7. Functional Requirements
   • Requirement 1: Financial Perspective
   • Requirement 2: Customer Perspective
   • Requirement 3: Internal Business Process Perspective
   • Requirement 4: Innovation and Learning Perspective
8. Data Requirements
9. User Interface Requirements
10. Non-Functional Requirements
11. Assumptions
12. Constraints
13. Acceptance Criteria
14. Appendix
15. Approval

Introduction

This document provides the Functional Specification for the implementation of a Balance Scorecard (BSC) setup to align projects with the strategic goals of the business.

Purpose

The purpose of this FSD is to detail the functional requirements for implementing a Balance Scorecard to ensure projects monitored by the Project Management Office (PMO) are aligned with the strategic goals of the organization.

Scope

This FSD pertains to the implementation of a Balance Scorecard for a tourism industry business that serves other businesses (B2B). The Balance Scorecard will cover financial, customer, internal business process, and innovation and learning perspectives.

Definitions, Acronyms, and Abbreviations

• BSC: Balance Scorecard
• PMO: Project Management Office
• B2B: Business to Business

References

• Kaplan, R.S., & Norton, D.P. (1996). The Balanced Scorecard: Translating Strategy into Action.
• Project Management Institute. (2021). A Guide to the Project Management Body of Knowledge (PMBOK Guide).

Overview

The Balance Scorecard will include four key perspectives: financial, customer, internal business process, and innovation and learning. Each perspective will have specific goals, measures, and success and failure criteria to ensure that projects are aligned with the strategic objectives of the organization.

Functional Requirements

Requirement 1: Financial Perspective

• ID: FR-001
• Description: Implement financial metrics to track the financial performance of projects.
• Priority: High
• Source: Strategic Planning Committee
• Rationale: To ensure the financial viability of projects.
• Acceptance Criteria: Financial metrics are defined, tracked, and reported in the BSC.
• Dependencies: Financial data from accounting systems.

Requirement 2: Customer Perspective

• ID: FR-002
• Description: Implement customer-related metrics to gauge customer satisfaction and engagement.
• Priority: Medium
• Source: Customer Relations Department
• Rationale: To ensure projects meet customer needs and improve satisfaction.
• Acceptance Criteria: Customer satisfaction metrics are defined, tracked, and reported in the BSC.
• Dependencies: Customer feedback and survey data.

Requirement 3: Internal Business Process Perspective

• ID: FR-003
• Description: Implement metrics to optimize internal business processes.
• Priority: High
• Source: Operations Department
• Rationale: To improve efficiency and effectiveness of internal processes.
• Acceptance Criteria: Internal process metrics are defined, tracked, and reported in the BSC.
• Dependencies: Data from internal process monitoring systems.

Requirement 4: Innovation and Learning Perspective

• ID: FR-004
• Description: Implement metrics to foster innovation and employee development.
• Priority: Medium
• Source: Human Resources Department
• Rationale: To promote continuous improvement and learning within the organization.
• Acceptance Criteria: Innovation and learning metrics are defined, tracked, and reported in the BSC.
• Dependencies: Training and development data.

Data Requirements

• Financial data from accounting systems.
• Customer feedback and survey data.
• Internal process monitoring data.
• Training and development data.

User Interface Requirements

• Dashboard to display BSC metrics.
• User-friendly interface for PMO to input and monitor project data.
• Reporting tools to generate BSC performance reports.

Non-Functional Requirements

• Performance: The system should update BSC metrics in real-time.
• Security: Ensure that only authorized users can access and modify BSC data.
• Usability: The system should be intuitive and easy to navigate.
• Reliability: Ensure high availability and minimal downtime.

Assumptions

• The organization has access to accurate and up-to-date data for all required metrics.
• Stakeholders are willing to provide necessary input and feedback during the development process.

Constraints

• Limited budget and resources for the implementation of the BSC system.
• Integration with existing systems may be required.

Acceptance Criteria

• All functional requirements are met.
• The system is tested and validated by key stakeholders.
• The BSC system aligns with the strategic goals of the organization.

Appendix

• Glossary of terms and acronyms.
• Example BSC templates and mockups.

Approval

• Prepared by: Wayne Sheridan
• Email: wayne.sheridan@gmail.com
• Date: 12/18/2024
• Approved by: [Approver's Name]
• Date: [Approval Date]