Project Vision Document

1. Project Overview

Project Name: Balance Scorecard Setup

Project Sponsor: [Project Sponsor]

Project Manager: [Project Manager]

Document Version: 1.0

Last Updated: 12/18/2024

2. Vision Statement

To implement a balanced scorecard within the organization that includes financial, customer, internal business process, and innovation and learning perspectives. This will ensure that all projects monitored by the PMO are aligned with the strategic goals of the organization, thereby enhancing performance and strategic alignment in the tourism industry.

3. Business Objectives

• Ensure all projects are aligned with the strategic goals of the organization.
• Improve financial performance through better project alignment.
• Enhance customer satisfaction by focusing on customer-centric projects.
• Optimize internal business processes for greater efficiency.
• Foster innovation and continuous learning within the organization.

4. Project Scope

In Scope:

• Development of a balanced scorecard framework.
• Inclusion of financial, customer, internal business process, and innovation and learning perspectives.
• Definition of goals and measures for each perspective.
• Establishment of success and failure criteria for projects.
• Alignment of PMO-monitored projects with the balanced scorecard.

Out of Scope:

• Implementation of the balanced scorecard outside the tourism industry.
• Development of new software or tools for the balanced scorecard.
• Training programs for the entire organization on the balanced scorecard.
• Projects not monitored by the PMO.

5. Stakeholders

• Project Sponsor
• Project Manager
• PMO (Project Management Office)
• Financial Analysts
• Customer Relationship Managers
• Internal Business Process Managers
• Innovation and Learning Managers
• Tourism Industry Clients (B2B)

6. Deliverables

• Balanced Scorecard Framework Document
• Goals and Measures for Each Perspective
• Success and Failure Criteria Document
• Training Materials for PMO
• Final Report on Alignment with Strategic Goals

7. Assumptions

• The organization supports the implementation of the balanced scorecard.
• Required resources will be available for the project.
• Stakeholders will actively participate in the project.
• Existing data and systems can be integrated into the balanced scorecard framework.
• The tourism industry will remain stable during the project duration.

8. Constraints

• Limited budget for the project.
• Tight timeline for completion.
• Availability of key stakeholders.
• Existing technologies and systems.
• Compliance with industry regulations and standards.

9. Risks

• Resistance to change from employees.
• Misalignment between scorecard and actual business strategy.
• Insufficient data for accurate measures.
• Delays in project timeline.
• Budget overruns.